Refund policy

Return & Refund Policy

Returns

Due to the perishable nature of coffee products, we cannot accept returns of opened coffee products.

If your order arrives damaged, faulty or incorrect, please contact us within 14 days of receiving your order.

Damaged or Incorrect Orders

If there is a problem with your order, please email hello@riseandroast.co.uk with:

• Your order number
• A description of the issue
• Photographs where appropriate

We will review your claim and work to resolve the issue as quickly as possible.

Refunds

Refunds may be provided where:

• Goods arrive damaged
• Incorrect goods are supplied
• Products are faulty

Approved refunds will be issued to the original payment method.

Non-Refundable Items

We cannot provide refunds for:

• Opened coffee products
• Products damaged through misuse or improper storage
• Change-of-mind purchases on opened consumable goods

Contact

For refund enquiries, please contact:

Email: hello@riseandroast.co.uk